Return Policy
During our years as a clothing company, returns are a rare exception. But not withstanding, if at any time you wish to return a product to us, please keep reading so that you understand the process. We care about quality and excelence, and if at any point in time you are not happy with our products, please return them and we will gladly accept it. Although we strive for excellence, we are not perfect. If we have made a mistake about the size or the color, we will do everything possible to fix any errors.
If the item returned is not defective, hasn’t been mistakenly shipped, or is a limited Edition, **we reserve the right to deny your return request**.
If I needed to return or exchange an Item, what would I do?
We will glady accept the return or exchange of unworn & unwashed items that are improperly sized, or defective items, within 14 days of receipt of purchase. The client will be responsible for the shipping charges, but we will send you a replacement for no additional shipping charge.
Return/Exchange packages must be shipped pre-paid, preferably through an insured carrier (e.g., FedEx, UPS, USPS Parcel Post). Your card will be credited (less the initial shipping charges), and a return credit receipt will be issued.
Returned merchandise after 14 days of receipt of purchase will only be given store credit, less the $7.00 re-stocking fee.
To return or exchange an item, please follow these simple steps:
Contact Us at sales@trexshirt.com to receive your Returns Authorization (RA) form.
Once you receive the RA form, fill out the required information and return it along with the product in its original packaging to the address below.
Include your RA# in the following return shipping address:
TrexShirt1034 SantanaArecibo, PR 00612
For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. TrexShirt is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, TrexShirt will e-mail you a pre-paid return label.